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At Wealthcare we are continually looking for ways to improve the services we provide. To help us monitor our performance and identify any areas for improvement we would be grateful if you could take a moment to complete our confidential survey.

Please rate your overall satisfaction on a scale of 1 – 5 for each of the following statements, where 1 = Not satisfied and 5 = Very Satisfied

1. Do we answer calls promptly & efficiently?

2. Do we get back to you when promised?

3. Do we explain things clearly in terms you understand?

4. Do we process your business quickly & efficiently?

5. Do we keep you informed?

6. Do we spend enough time with you finding out about your needs?

7. Do we spend enough time explaining how things work and the risks involved?

8. Overall, how would you rate the service you have received from Wealthcare?

9. On a scale of 1-5 how likely would you be to recommend our services to a family member or friend (1 = very unlikely, 5 = very likely)?

10. Would you like to receive more information about our services?

Comments:
For any ratings of 3 or lower, or for any suggestions on how we could improve our services, please comment here:

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A SAMPLE OF OUR PARTNERS…

My wife and I are now both retired and have relied on Wealthcare for guidance and advice on pensions, our investments and on a wide range of financial issues. We have never been failed and the advice has always been prompt, reliable, professional and, equally as important, explained in non financial jargon thereby making understanding so much simpler.

Mr & Mrs Franks - Individual Clients

Both myself and my business partner Andrew have used Wealthcare for a number of years now and cannot recommend them highly enough. They've arranged plans which protect us in several areas including life insurance, critical injury and key man cover, Stephen also organised for a shareholders' agreement to be put in place for extra peace of mind.

Sizzle Creative Agency Limited

It wasn’t hard to choose Wealthcare from the list of brokers eager to win our business. From the very start, they sought to understand our company’s particular needs and (importantly) how I choose to work. They listen and deliver. Available to discuss any query, they are friendly, easy to communicate with, responsive, and always looking to go the extra mile to meet our expectations. How could I do anything other than heartily recommend this excellent organisation.

Timpson Limited

The Healthcare team have been a pleasure to deal with as they have made the process of sorting out and managing our PMI straightforward and simple. The Claims and Admin staff are very knowledgeable and will always go the extra mile.

Hodgsons Chartered Accountants

Both Michelle and Rachael have been fantastic. Thank you from the bottom of my heart. I will always recommend you and your company, you have been nothing but supportive, professional, diligent and great fun.

David Smith, Smith and Jones Management

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